shipping policy
briz currently ships orders within India only.
Delivery is subject to PIN-code serviceability and the availability of our logistics and courier partners.
We aim to dispatch confirmed prepaid orders within 24 hours of order confirmation; however, dispatch times are estimates and are not guaranteed.
Orders placed on Sundays, public holidays, or during operational disruptions may be processed on the next working day.
Dispatch may take longer in limited cases such as payment verification delays, inventory issues, courier pickup delays, or other operational situations.
If there is a delay in dispatch, customers will be notified through SMS, WhatsApp, or email.
briz offers free standard shipping on orders placed through our website.
There are no additional standard shipping charges at checkout for website orders.
4. Estimated Delivery Timelines
briz offers standard delivery across serviceable locations in India.
For metro cities in India, delivery typically takes 3 to 7 business days after dispatch.
For non-metro, remote, or less serviceable locations, delivery may take longer depending on PIN-code serviceability, courier availability, public holidays, weather conditions, festivals, strikes, or local delivery restrictions.
Delivery timelines are estimates and may vary.
Once your order is dispatched, briz will share the shipment tracking details through SMS, WhatsApp, or email.
Customers can use the tracking link to check the status of their shipment.
Tracking information may take some time to update after dispatch, depending on the courier partner’s system.
briz makes reasonable efforts to deliver orders within the estimated timeline. However, delivery may be delayed due to:
- courier or logistics delays;
- weather conditions;
- public holidays or festivals;
- remote location serviceability;
- local delivery restrictions;
- operational disruptions;
- incorrect or incomplete delivery details provided by the customer.
If there is a significant change in the delivery timeline, briz will notify the customer through SMS, WhatsApp, or email.
7. Failed Delivery and Incorrect Address
Customers are responsible for providing accurate and complete delivery details, including:
- full name;
- complete delivery address;
- correct PIN code;
- active mobile number;
- valid email address.
Our delivery partner will make up to 3 delivery attempts.
If the customer is unavailable during the first delivery attempt, the delivery partner will usually make 2 additional attempts.
If the shipment cannot be delivered after 3 attempts due to customer unavailability, incorrect address, incomplete address, wrong contact details, or refusal to accept delivery, the shipment may be returned to briz. Any eligible refund will be processed only after the shipment is received back by briz, return-to-origin status is confirmed, and the shipment is verified in accordance with the briz Return & Refund Policy.
8. Cancellation Before or During Delivery
For orders placed directly through the briz website, customers may request cancellation before the order is dispatched.
Once an order has been dispatched, cancellation through the normal website cancellation process may not be possible. However, the customer may refuse delivery before accepting the package.
Once the package has been delivered and accepted by the customer, cancellation is not permitted. Any post-delivery issue will be handled in accordance with the briz Return & Refund Policy.
Any issue after delivery will be handled as per briz’s Return & Refund Policy.
For orders placed through third-party marketplaces or external platforms, cancellation rules will be governed by the terms of the respective platform.
9. Damaged, Missing, or Tampered Packages
If a customer receives a damaged product or finds that an item is missing from the package, the issue must be reported to briz within 24 hours of delivery.
To raise a claim, the customer must share:
- order ID;
- clear photos of the product;
- clear photos of the outer packaging;
- video proof showing the package and product condition;
- delivery details;
- any other information reasonably requested by briz for verification.
The photos and video must be sent through the contact options available in the Contact Us section of our website.
briz may offer a replacement for approved damaged product claims. Refunds will not be provided for damaged product claims unless specifically allowed under the briz Return & Refund Policy, required under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or approved by briz.
Replacement approval is subject to verification of the evidence provided by the customer.
If the package appears visibly damaged or tampered with at the time of delivery, customers are encouraged not to accept the package and to contact briz support immediately.
If a shipment is not delivered and is confirmed as lost by the courier partner, briz will review the case and provide an appropriate resolution.
The resolution may include replacement, re-shipment, refund, or another suitable remedy, depending on the facts of the case, courier confirmation, briz’s internal review, and the briz Return & Refund Policy.
briz currently does not offer Cash on Delivery.
All orders placed through the briz website must be prepaid using the payment methods available on our website.
12. Single and Split Shipments
An order may be delivered either as a single shipment or as multiple shipments, depending on the number of products ordered, packaging requirements, product availability, and courier handling.
If all items can be packed and shipped together, the customer may receive the complete order in one package.
In some cases, an order may be shipped in multiple packages or boxes. For example, if an order contains multiple products, the customer may receive the items in separate shipments.
If an order is split into multiple shipments, tracking details may be shared separately through SMS, WhatsApp, or email.
There will be no additional standard shipping charge for split shipments.
13. Pre-orders and Product Availability
briz currently does not accept pre-orders.
Products that are out of stock will either be unavailable for purchase on the website or shown as out of stock.
In rare cases, if an item becomes unavailable after order placement, briz will notify the customer through SMS, WhatsApp, or email and take appropriate action, including cancellation, replacement, or refund where applicable, in accordance with the briz Return & Refund Policy.
14. Returns, Exchanges, and Reverse Pickup
Returns, replacements, refunds, and reverse pickup requests are governed by the briz Return & Refund Policy. briz currently does not offer exchanges, as explained in the Return & Refund Policy.
This Shipping Policy should be read together with the Return & Refund Policy.
For shipping-related queries, customers can contact briz through the Contact Us section of our website.
Support options may include:
- email support: contact@feelbriz.com
- phone support: 1800 309 2205
- AI chatbot available on the website
- WhatsApp AI Chat
Customers should include their Order ID, registered phone number, or email ID when contacting support for faster assistance.
briz may update this Shipping Policy from time to time to reflect changes in its shipping process, courier partners, business operations, or requirements under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, applicable logistics, payment system, or other applicable Indian legal requirements.
The updated Shipping Policy will be posted on our website with a revised “Last Updated” date.
Orders placed after the updated policy is published will be subject to the latest version of this Shipping Policy.
Last Updated 26th July 2026