Grievance officer

Grievance Redressal Policy

briz is owned and operated by Mastra Media LLP. We are committed to addressing customer concerns, privacy-related requests, and other grievances in a fair, transparent, and timely manner.

This Grievance Redressal Policy is intended to be read in accordance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, the Information Technology Act, 2000, and applicable Information Technology Rules, to the extent applicable to briz.

If you have any grievance, you may contact our Grievance Officer using the details provided below.

 

Grievance Officer

Name: Shaziya Khatun Shah 

Designation: Grievance Officer 

Entity: Mastra Media LLP 

Email: shaziya@mastramedia.com 

Phone: 1800 309 2205 

Address: Mastra Media LLP, Floor No.: 18th, Building No./Flat No.: 1805/1806, Goregaon Mulund Link Road, near Nahur Station, Mulund East, Mumbai 400081.

Please note that the phone number listed above is available for calls only during working hours.

 

Working Hours

Monday to Friday: 10:00 AM to 6:30 PM IST 

Saturday: 10:00 AM to 5:00 PM IST 

Sunday and public holidays: Closed

 

Grievance Handling Timeline

Consumer grievances will be acknowledged within 48 hours and redressed within one month from the date of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020.

Privacy-related requests and grievances will be reviewed and responded to in accordance with the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025.

To help us review and respond to your grievance effectively, please include your name, contact details, order ID if applicable, and a clear description of your concern.

If you believe that any personal information we hold about you is incorrect, incomplete, outdated, or should be updated, corrected, or deleted, please contact our Grievance Officer at the email address mentioned above.

This contact is intended for genuine customer, website, order, service, communication, and privacy-related grievances concerning briz and Mastra Media LLP.