Frequently Asked Questions

Find answers to the most common questions about briz, your orders, and payments.

No. briz is designed for external use on the body and clothing. Avoid spraying directly on your face, eyes, or broken skin.

If you’re not satisfied with your purchase, please contact our support team. We’ll be happy to assist you according to our Return & Refund Policy.

No. briz is formulated to be fabric-safe when used as directed. Allow the product to dry for a few seconds before wearing delicate fabrics.

briz is not a deodorant, perfume, or sanitizer. It is an instant freshness spray that provides a cooling sensation, removes the feeling of sweat and stickiness, and leaves behind a light, refreshing fragrance.

One 45 ml bottle typically provides around 150–200 sprays depending on individual usage.

Yes. briz is formulated to be gentle on most skin types. If irritation occurs, discontinue use and consult a healthcare professional.

Absolutely. briz is designed for everyday use whenever you want to feel instantly refreshed.

Once your order has been shipped, you’ll receive a tracking link via email or SMS that allows you to monitor your shipment.

Orders are generally delivered within 3–7 business days, depending on your location.

Orders can be cancelled only before they are shipped. Once dispatched, cancellation may not be possible.

Yes, if your order has not yet been shipped. Please contact our customer support as soon as possible.

Please contact us within 48 hours of delivery with your order number and photos of the product. We’ll resolve the issue as quickly as possible.

We currently accept secure online payment methods, including UPI, Credit Cards, Debit Cards, Net Banking, and supported Digital Wallets. All payments are processed through secure and encrypted payment gateways to ensure a safe checkout experience.

Yes. All online payments are processed through secure encrypted payment gateways to ensure your information remains safe.

Payment failures can occur due to:

  • Bank server issues
  • Network interruptions
  • Incorrect payment details
  • Insufficient balance

If money has been deducted, it is generally refunded automatically by your bank within a few business days.

Approved refunds are typically processed within 5–7 business days and are credited back to the original payment method.